Contact Us

Account Manager
Designated Customer Account Managers' approval is required for account creation and/or updates via Authorization Form A or Authorization Form B. Additionally, Customer Account Managers are required to submit the eDART registration form or email their approval to this email address.
AccountManager@pjm.com

Behind-the-Meter Generation
To correspond on Behind-the-Meter Generation business rules and adjustment requests.
BTMG@pjm.com

Cash Management
For questions related to invoice payments and receipts, invoice wire instructions and collateral accounts.
CashManagement@pjm.com

Contracts Adminstrator
To request Transmission Service Agreements.
ContractsAdminstrator@pjm.com

Credit Information
For questions related to credit applications, credit policy, credit limits, unsecured credit, collateral amounts, etc.
Credit_hotline@pjm.com

Customer Service
For general PJM support.
custsvc@pjm.com

Inside Lines Blog
For questions or feedback regarding PJM's blog, Inside Lines.
insidelines@pjm.com

PJM Membership
To request specific membership forms for your company, to request an address change for a contact or company, or to ask questions specific to the PJM membership process or about becoming a PJM Member.
membershipforms@pjm.com

PJM's Advanced Technology Pilot program
For information on Alternative Technology Resource Pilots (resources that are developing or testing and are interested in learning more about PJM's Advanced Technology Pilot program).
pilots@pjm.com

PJM Meeting Support
To report any IT or network issues you may have during a stakeholder meeting so that a team of support professionals can log, track and resolve a problem as quickly as possible.
PJMMeetingSupport@pjm.com

Tech Change Forum
To provide feedback or ask questions regarding PJM’s tools and systems. For more information and meeting materials please visit the Tech Change Forum page.
TechChangeForum@pjm.com

General Inquiries
For general PJM training inquiries.
TrainingSupport@pjm.com

Voting Support
For assistance and questions related to rosters, polling and voting in the PJM stakeholder process.
Voting_Support@pjm.com

Website Feedback
For reporting of website-related issues on PJM.com.
webfeedback@pjm.com

Coordinated Transaction Scheduling
Coordinated transaction scheduling (CTS) is a feature that shares forward-looking prices on interfaces from IT-SCED with PJM and neighbors, enabling market participants to bid on scheduled interchange in real time. Distribution list is used for all inquiries external/internal relating to CTS.
CTS_Inquires@pjm.com

DR Hub Support
To provide feedback or ask questions about the DR Hub.
DRHubSupport@pjm.com

Demand Response Support
The primary communication channel for all Demand Response-related questions.
dsr_ops@pjm.com

Dynamic Transfer Requests
Used for all correspondence related to a current, future or prospective Dynamic Transfer entering or leaving the PJM footprint.
DynamicTransferRequests@pjm.com

eMKT Opportunity Cost Calculator
For questions on the eMKT Opportunity Cost Calculator, used to estimate opportunity-cost adders for run-limited generators’ cost-based incremental energy offer.
eMKTopcostcalculator@pjm.com

FTR Support
For all FTR related questions and requests.
ftrgroup@pjm.com

Market Settlement Ops Support
For Market Settlements billing statement, MSRS, Power Meter and InSchedule issues and questions, requesting a new aggregate location, and data submittal associated with requesting Generation cost reimbursement per Manual 11, Attachment C.
mrkt_settlement_ops@pjm.com

Parameter Limited Schedule
For questions about and requests for persistent or period Parameter Limited Schedule (PLS) exception(s).
Parameters.Exceptions@pjm.com

Price Formation
For questions related to the Proposed Enhancements to Energy Price Formation paper.
Price_Formation@pjm.com

Regulation Design
To send questions on the Regulation redesign effort in the post-Regulation Market Design Senior Task Force (RMDSTF) stakeholder process.
RegulationDesign@pjm.com

Reserves
To provide correspondence/inquiries on the Reserve must-offer business rules, request physical/operational limitation consideration, and make general inquiries on Reserve markets and operations.
Reserves@pjm.com

Reliability Pricing Model Support
For Reliability Pricing Model, capacity market and eRPM-related questions, forms and requests.
RPM_Hotline@pjm.com

Capacity Performance Unit Specific Parameter Limited Schedule (PLS) Support
For questions about and requests for Capacity Performance Unit Specific Parameter Limited Schedule (PLS) exception(s). unitspecificpls@pjm.com

Black Start Generation Owners
For Black Start Generation Owners testing correspondence.
Blackstart@pjm.com

Cold Weather Generation Prep
To correspond between a generation resource owner's designated representative and PJM regarding participation in the Cold Weather Generation Resource Operational Exercise as referenced in Manual 14D, Section 7.5.1.
coldweathergenprep@pjm.com

Electric Emergency Incidence and Disturbance Reporting
For Electric Emergency Incidence and Disturbance reporting (EOP-004-2) per Manual 13, Attachment J.
dispsup@pjm.com

DMS Support
For communications with the Data Management Subcommittee or DMS – a group of stakeholder representatives appointed by the System Operations Subcommittee-Transmission (SOS-T) members. This is a closed group that coordinates confidential Energy Management System modeling information among Transmission Owners and between Transmission Owner-PJM EMS systems. This coordination involves real-time telemetry, breaker/nodal equipment topology and its parameters, and addresses impacts to the PJM and Transmission Owner state estimator and security analysis solutions.
DMS_Officers@pjm.com

Dynamic Line Ratings
Supports PJM’s response to the FERC Advance Notice of Proposed Rulemaking (ANOPR) on implementing dynamic line ratings, and to coordinate communications regarding dynamic line ratings implementation projects in the PJM footprint.
DynamicLineRatingsTm@pjm.com

eDART Support
For issues with the eDART application (e.g., user can't submit something, field validation causing issues with submittal).
edarthelp@pjm.com

Emergency Bid Form
To submit a completed Emergency Bid Form.
emergencybid@pjm.com

Energy Offer Verification
For submitting requests and communicating information needed for verification of cost offers greater than $1,000.
EnergyOfferVerification@pjm.com

Emergency Procedures Application
For issues with the Emergency Procedures application (e.g., user profile setup issues, questions/concerns with Message Types/Definitions, PAH Guidance Tab).
EPAdmin@pjm.com

Frequency Response
For technical support; primary form of contact for any questions about the governor survey content or questions about the mechanics of the survey in eDART.
frequencyresponse@pjm.com

GADS Support
For GADS support.
gadssupport@pjm.com

eDART Generation Support
For questions or assistance with eDART Generation tickets.
GenOutageSupport@pjm.com

Gas Unit Commitment Coordination
For questions related to Gas Unit Commitment Coordination, or GUCC – intraday cost schedule update production implementation and support.
Intradaycostupdatesupport@pjm.com

OASIS Support
For questions regarding the OASIS tool and business rules.
oasisadmin@pjm.com

System Outages
To notify PJM of any significant system changes that could affect ICCP data link communications or the data exchange with PJM, according to PJM Manual 1, Attachment C: Notification of Member Company Energy Management System Outages affecting ICCP Data Links. Notification should be provided at least 24 hours in advance of the planned change.
outage@pjm.com

PJM Synchrophasor Support
To report the outage of any data communication equipment connecting a facility to the PJM synchrophasor system according to PJM Manual 1, Section 3.3.2: Synchrophasor Data Exchange; PJM Manual 14D, Section 4.3.4: Data Exchange and Management Requirements.
PJMSynchrophasorSupport@pjm.com

Reactive Testing
For correspondence on PJM Generator and Synchronous Condenser Reactive Capability Testing per Manual 14D, Attachment E.
ReactiveTesting@pjm.com

Real Power Testing
Used to submit verification of Real Power capabilities to PJM as the Transmission Planner per NERC Standard MOD-025-2. Refer to PJM Compliance Bulletin CB023.
RealPowerTesting@pjm.com

Regulation Testing
For correspondence regarding Regulation Qualification Test and Retesting per Manual 12, Section 4.5.
RegulationTesting@pjm.com

Restoration Drill
To submit system restoration forms (Manual 36, Attachment B) during system restoration drills. This email address is only monitored during system restoration drills.
RestorationDrill@pjm.com

Real Time Generation Data
For Real Time Generator Data Confidentiality requests per Manual 14D: Generator Data Confidentiality Procedures.
RTGenData@pjm.com

Voltage Schedules
To copy PJM on voltage schedules assigned by Transmission Owners. Refer to PJM Manual 3, Section 3.11: Generator Voltage Schedules.
voltageschedules@pjm.com

Voltage Schedule Exemption
To submit requests to PJM for exempting a generator from following a voltage schedule. Refer to PJM Manual 3, Section 3.11: Generator Voltage Schedules.
VoltageScheduleExemption@pjm.com

Winter Resource Preparation
For members to request a meeting with PJM staff to ensure they are ready for the upcoming season.
WinterResourcePreparationDiscussion@pjm.com

Generator Deactivation
To initiate a deactivation/retirement request.
generatordeactivation@pjm.com

NERC Standard MOD-032
For questions related to NERC Standard MOD-032.
MOD-032@pjm.com

NERC Planning Coordinator
For all inquiries to the Planning Coordinator (PJM) for all NERC Standards.
NERC.Planning.Coordinator@pjm.com

NERC Transmission Planner
For all inquiries to the Transmission Planner (PJM) for all NERC Standards.
NERC.Transmission.Planner@pjm.com

Proposal Window Team
To contact the RTEP Proposal Window Team with questions and prequalification packages for prequalification for designated entity status for transmission projects.
ProposalWindow-PreQual@pjm.com

Queue Requests
For inquiries regarding Interconnection Queue Requests submitted using the Queue Point application.
QueuePoint-Admin@pjm.com

Planning Community
For:

1. General Regional Transmission Expansion Plan (RTEP)-related inquiries or requests.
2. In addition to participation in the Transmission Expansion Advisory Committee and Subregional RTEP Committee meetings, stakeholders can also provide written comments on the development of the RTEP to this email address.
3. For questions that pertain to RTEP proposal windows.

System Planning Admin
For interconnection queue requests and data associated with those interconnection queue requests.
SystemPlanning.Admin@pjm.com

Transitional CIRs for the Reliability Pricing Model
To request and send information regarding Transitional CIRs for the Reliability Pricing Model (RPM).
TransitionalCIRRequests@pjm.com